Last Updated: 9th May 2026
At Elevate Imaging, we are committed to protecting your privacy and handling your personal data with transparency and care. This policy explains how we collect, use, and protect your information when you visit our website or use our aerial services.
1. Who We Are
Elevate Imaging is the “Data Controller” for the information collected through this website and during our flight operations.
Contact Email: [email protected]
Address: [Insert Business Address]
2. The Data We Collect
We collect information in two main ways:
A. Information You Provide
- Contact Details: Name, email, phone number, and company name when you request a quote.
- Project Data: Postcodes and site details required for airspace and feasibility checks.
B. Aerial Operations (UAV Data)
While conducting drone surveys or filming, we may inadvertently capture:
- Images/Video: Faces of individuals or vehicle registration plates in the vicinity of the flight path.
- Metadata: GPS location and flight telemetry data.
3. Our Lawful Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Contract: To provide the quotes or services you have requested.
- Legitimate Interests: To market our services and maintain flight safety logs.
- Legal Obligation: To comply with Civil Aviation Authority (CAA) record-keeping requirements.
4. How We Use Aerial Footage
We take privacy seriously during our operations.
- Data Minimisation: We only record when necessary for the mission.
- Privacy by Design: Where possible, we use “blurring” technology or angle the camera to avoid capturing private property or identifiable individuals.
- Purpose Limitation: Footage captured for a specific client is never used for other purposes without explicit consent or anonymisation.
5. Data Retention
We don’t keep data longer than we need it:
- Enquiries: If you don’t book a service, we delete your contact data after [e.g., 6 months].
- Raw Footage: We typically retain raw mission data for [e.g., 30–90 days] before permanent deletion, unless otherwise agreed with the client.
- Flight Logs: Technical flight logs are kept for [e.g., 2 years] to comply with CAA safety audits.
6. Your Rights
You have the following rights under UK law:
- The Right to Access: You can request a copy of the data we hold about you.
- The Right to Erasure: You can ask us to delete your data (the “right to be forgotten”).
- The Right to Object: You can object to your data being used for marketing.
To exercise these rights, please contact us at [email protected]
7. Third-Party Sharing
We do not sell your data. We only share information with:
- Regulatory Bodies: Such as the CAA or NATS if required for flight permissions/safety investigations.
- Cloud Storage: Secure UK/EU-based servers used for data processing and delivery.
8. Cookies
Our website uses cookies to improve your browsing experience. You can manage your preferences through your browser settings at any time.